For many consumers trust is a factor to consider when purchasing a new or used vehicle. The Better Business Bureau is a “public service organization that advocates ethical, responsible conduct in the marketplace. Through the support of business members sharing its goals and standards, the BBB offers programs which promote informed buying and giving decisions, truthful advertising and selling practices, and the resolution of marketplace disputes.” The Better Business Bureau adds credibility and a level of trust to businesses that receive positive ratings. Most of the Montrose Auto Group’s dealerships have received an ‘A’ rating or better, and all are accredited by the BBB.
The Bureau takes many factors into consideration when grading a business including: advertising honesty, transparency, follow through on promises, safeguarding customer privacy and embodying integrity. Detailed Reliability Reports, like this one for the Montrose Mazda of Kent store, provide information on why a store received the rating it is assigned and how many customer concerns, if any, were reported during the past 36 months.
An unbiased third party, the Better Business Bureau allows consumers to gather information on accredited and non accredited businesses. Find out more about the Montrose Auto Group’s dealership ratings here.
The Montrose Auto Group features fifteen new car brands, over 1,000 pre-owned vehicles in-stock, and thirteen convenient locations throughout Northeast Ohio, including Montrose Mazda of Cleveland, Montrose Volvo of Cleveland, Westside Jaguar-Land Rover, the Montrose Westside Wholesale Outlet in Parma, Montrose Toyota-Scion in Akron, Montrose Ford in Fairlawn, Montrose Ford-Lincoln in Alliance, Montrose Mazda in Kent, Montrose Nissan and Montrose Buick-GMC-Cadillac in Hermitage, Pennsylvania, Montrose Kia in Sheffield, Serpentini Chevrolet in Tallmadge, and Serpentini Chevrolet-Buick in Orrville.
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Montrose Auto Group 